1. Introduction to SiteGiant Platform
Sitegiant provides an e-commerce solution where you can get a domain name and sell your products on your own website without coding from scratch. You can also sync your products to popular marketplaces like Lazada, Shopee, 11street or even cross border markets like Qoo10 from Singapore, Ebay and Amazon from US and more to boost your sales. At the same time, inventory will be automatically updated across the marketplaces so you’ll no longer have to log into each of the platform to adjust inventory manually. As Facebook has 2.2 billion of users, sell your products on Facebook to get more exposure and publicity with social media.
Alright let’s learn how to start with your sitegiant. Your domain name is your sitegiant store where your customer can shop and place order with you. To manage your store, log in to an admin panel add /uc_admin right after your domain name enter the user’s name and password and click login button. This is a dashboard after you log in. You will be seeing the main menu on the left side bar, your sales analysis in the middle and when there’s an announcement or news it will be published on the right sidebar. Feel free to click for more information there are three icons at the bottom of website bar.
Settings allow you to control the basic configuration of your sitegiant store. To have changes instantly on your storefront, please click clear cache. Help is the knowledge base where you can get all the step-by-step guidance to help you managing your site on your store better. Click help when you need help search the topic for example how to create new product and click it, you will get all the information to help you. So, let’s focus on the top bar. If you want to have a quick search to your products or customer, just insert the name and click it. You will be directed to the particular page. If you want to view your song, click view store and it would direct you to the storefront.
Now navigate to your username you will find bandwidth. It is the amount of data transferred through your sitegiant store at a time. It will be consumed each time visitors browse your sitegiant store based on the size of images you uploaded. So, if the bandwidth usage increases, you should be happy for it because there is a traffic and someone do shop on your site.
2. How to set general settings in your SiteGiant store?
When you receive login credentials of your sitegiant store, the first thing you have to do is to configure general setting according to your preference to control. How your store displays to visitors? Let’s start with general settings. Login to your sitegiant admin panel, navigate to the settings you will learn how to set up business info and store settings from this video.
We will focus on business info first so now click business info you will see the store detail here. Logo allows people to identify your site giant store and it displays on top of every page. Click browse button to add your logo and the store name that makes your customers remember you.
It displays at the footer with copyright. Page title and meta tag descriptions are used for SEO purposes. SEO stands for search engine optimization. It ranks your store based on the value of your content and relevance to users. Let us show you how it works when consumers are looking for something, they will search from search engine such as Google.
For example, a consumer looking for baby product will see littlekids.com.my listed first in the search. Usually consumer will pick the results on the first page. Many merchants would try to rank higher so that they can earn higher click-through rate. The content in the page title will display as the main title in the search result.
Meta tag description will display at the link below. Think what are the keywords user would search for your sitegiant store and insert them in page title and meta tag descriptions. Bear in mind that it takes a lot of consideration in order to rank higher such as the traffic of your store, how competitive of the keywords and etc.
Now let’s move on to contact information. The information you enter here is about the content us page which allows your customers to reach you. You can insert the store owner the same as the store name. Email address will be the receiver of getting customer inquiry form as well as all the notifications such as new order, customer registration and etc. Enter your contact number and the address of your store location. If you do not have a physical store just insert the city you ship parcel from. Enable contact us if you want to display additional information such as operating hours and google maps of your store locations. The rest of the setting we will suggest you to leave as default and click save. You can find contact us from the footer menu.
3. Product Management
How to create a product in unicart store and some useful apps. Firstly, go to the product page and add product here. Title is the name of the product. You can have a combination of brand plus model plus type plus attributes such as colour, size and etc.
Then insert a unique SKU as your product code. Unicart and marketplaces identify the product with their unique SKU. Therefore, please make sure that the SKU is the same in unicart and all of the marketplaces. Then insert price and description. Provide an informative description such as the specification of the product, a YouTube video of using your product so that your customers can relate to or even verify information to convince customers to buy.
If you would like to add images to your product description, you will need to go to the image tab on top. Product images are the first thing that captures your customers attention.
These are the recommendations:
• Provide two to eight images with different angles of the product.
• Click here to choose a file and upload all the images you want to display for the product, including description, images and variant images.
• The first image is the main product image. You can just sort the sequence by drag and drop the image. Click hide image option to hide the image from product thumbnail and if you want the image to be displayed in the product description, click add here. After you add the images into the description they will be shown. Moving on highlight and you can see mandatory fields for Lazada sync.
Highlight – This is for you to input the selling point of the product, and you can write a minimum of three bullet points. Click on the pencil icon here to edit. Highlight all the points and click to add bullet points. What’s in the box is a list of items that your customers will receive upon purchasing this product.
Inventory and variance – Track inventory enabled in order to deduct stock automatically when an order is received inside your inventory here. Enable this if the product has variant fill in the variant name and variant value. If you have more than one option, click on this plus button to add. Once you’re done, click on generate and fill in the quantity for each variant. Then click generate SKU. You can insert an image for each of the variants to display on web store, then click done.
Shipping – Insert the weight and dimensions of the package in order for the system to calculate the shipping fee. They are also the mandatory field for marketplace sync.
Grouping – You can add the category here and rename it. You can also track it to one of the categories and make it as a subcategory. You can have more than one category for your product. Setting up for a brand is almost the same as setting up a category but it allows to assign one brand to a product collection are recommended to group products for other purposes such as festival products and promotional products.
Collection – This is where you can create promotion and discount for your product. There are customer group special pricing and bot discount pricing. Bear in mind that you can only activate one type of discount at a time to set up special pricing. Select customer group which entitled for the special price remain default if you only have one customer group then enter special price for the product.
Select this start and date and whether the offer is valid. Leave it blank if there is no deadline for promotion. Lastly click add button to generate next to set up for both discount pricing similar to special price. Select a customer group, enter quantity required to buy to entitle for this price. Enter price for bulk purchase which is the price for one unit after discount. Then fill in the dates if necessary and add. Lastly click save button on top right and clear cache you may seem to market places by clicking here and click here to preview the product.
This is the product display with customer group special pricing and this is the product display for bulk discount pricing. To have all your products to be sold on webstore, you will need to go to your product page, select product and click on bulk actions to enable products.
4. Payment Methods
In this section we will be covering payment method also known as manual bank transfer online payment method, also known as payment gateway and also the differentiation between these two payment methods. Let’s get started. Manual bank transfer requires you to disclose your bank particulars to public because this method allows customers to pay later by logging into their bank account manually or deposit the cash into cash deposit machine, whereas payment gateway is the preferred payment method. Because this is instant and secure, and they have a variety of payment gateways like eghl, ipay88, mol pay and etc.
First of all, how to set up manual bank transfer. Login to your admin panel. Go to setting payment. You will find advance payment by default. In case you couldn’t find it, click add payment and choose advance payment. Now click on advance payment. Then bank transfer. You will find most of the payment methods have this setting.
Title – the name displayed during checkout process.
Total – a minimum ordered amount that enables customers to use this method.
Remark – what’s displayed on orders.
Geo zone – to control which area of customers who can use this method.
Next amend the advanced payment instruction. They have a ready template for you to use. Just fill in your bank particulars and email. As for customer group, you may leave it blank if you allow all customers to use this payment method. After that, click on done, enable the status “save” and it is successful.
This is how to set up payment gateway in Sitegiant. Let’s take ipay 88 as an example. Firstly, you have to apply for an Ipay 88 account with them. Upon successful application. Ipay 88 will provide you a merchant code and merchant key for integration purpose.
Now go to your unicart admin panel > Payment Setting. Click on add payment button on top right and select ipay88 and install. Fill in the merchant code and merchant key provided by ipay 88. You may enter the title as ipay 88. Record online banking and credit card set total. Remark your zone set to all malaysia zone and customers group for ipay 88. If necessary, select MYR as the accepted currency. Last but not least, remember to enable the status to make it live on your Sitegiant store.
What is payment setting? This is where you can set transaction charges to your customers who use ipay88 for payment. Worry not you may check out their promotion rate offered exclusively for site giant clients at sitegiant official website go to more and select payment gateway. This is where you can see special rates for sitegiant’s clients. Done all the setup, save and remember to clear cache.
Some merchants would struggle between manual back transfer and payment gateway, i would recommend you to use payment gateway because it will require your customers to pay instantly and it is more secure. Besides that, every successful transaction will automatically update site giant order status to pay therefore you don’t need to waste time, manpower and energy to keep track of your payment and you can also speed up the delivery process to use the service.
There is a fee imposed. Although manual bank transfers do not involve any fee but this may create abundance order because customers are allowed to pay later and this might cause them to delay the payment and even forget about it. Then we will indirectly need to fix manpower, time and energy to follow up with customers track for payment manually and this will even slow down the delivery process.
5. Shipping Methods
We’ll be talking about how to set up a shipping method and apply shipping charges. Once you receive orders, it requires packing and shipping of passes to your customers. Hence setting up shipping method is necessary for you to charge shipping fee along with the item price. In sitegiant there are several shipping methods you can apply.
They are flat rate, free shipping, per item, pickup from store weight-based shipping and weigh-based shipping 2. To install shipping method, you will need to go to settings and select shipping. Once you add shipping method, click add shipping here. Most of the shipping methods have this common field to fill out.
Title is the name displayed at checkout page. Cost is the shipping charge. Zero zone is the area applied for that particular shipping method. You can customize geo zone to charge different shipping fees and remember to enable the status to apply on your site giant store. Flat rate is a fixed shipping charge regardless of quantity and weight, usually for merchants who sell product that do not have much defensive rate.
This is how to set up flat rate shipping. You can add flat rate here and if you want to add details, click on the title. Fill in the title cross field loan to charge flat rate. Enable the status and done. Here is a sample. We charge two different flat rates for west and east Malaysia. Remember to enable this status to end stage.
Moving on to free shipping, we have two types of free shipping: product base and total amount based. Product base is a free shipping given to a particular product whereas total amount based is a free shipping provided based on the total amount. In order to achieve, bear in mind that you can only activate one type of free shipping at a time for a total amount based the total. Here is the minimum ordered amount entitled for free shipping. If you wish to display free shipping option only and hide other shipping methods including pickup from stores and check out if customers entitled for it and it will show only free shipping and safe.
For product based free shipping select product based instead. As usual, fill in the title status and sue zone. Then choose from categories and select the product that you would like to offer. Free shipping and add. After adding the product, click save button on top right.
The third shipping method is per item. This shipping charge depends on other quantity. The cost we inserted is 20 RM. Therefore, if customers purchase two items from our store, they will have to pay 40 RM for shipping. Next pick up from store, enable it if you have a retail shop and allow your customers to sell product.
Next. We will talk about weight-based shipping and weight-based shipping 2. They are calculated based on the total weight of the product purchase. Therefore, product rate must be entered in order for this to work. The differences between them are the method of calculation.
Rate based shipping is calculated based on customer rate ranges, whereas weight-based shipping 2 is calculated based on the base fee for certain rates and additional fees for additional rate.